answers to your questions

Why choose my meals?
My meals stand out from the current market offer thanks to their exemplary nutritional value and the quality of the foods used. Each ingredient is carefully weighed before being incorporated into the meals, which allows for an accurate nutritional value.

Who can eat my ready-to-eat meals?
Anyone who wants to eat healthy! These balanced meals are perfect for anyone who wants to eat healthy, but they are also designed to meet the needs of people with diabetes, high cholesterol or high blood pressure. People who don't have time to cook or who simply don't like to cook will appreciate them just as much!

How does the concept work?
Themeals signed Isabelle Huot, Doctor of Nutrition, are offered in a boxed meal plan (10-20 meals) to facilitate the selection and optimize the delivery process. For people who want to eat healthy and lose weight, I also offer complete programs with meals and coaching (10-day, 4 weeks - 5 days, 4 weeks - 7 days formulas).

How do I place my order?
You can place your order directly through my online store or by calling us at 1 877 761-5456. Payment will then be taken by credit card.

Subscriptions are available, how does it work?
Meal boxes are
offered in subscription format, renewable every month or two, depending on your choice. No need to think about ordering, they will be done automatically for you!

* An email will be sent to you 3 days before the amount is charged to your credit card, and this, every time your order is renewed.

Do I have to pay shipping fees?
Free shipping for orders of 150 $ and more, and for all subscriptions. The minimum order value is 75 $, except for digital products such as booklets and webinars. A shipping charge of 9.99 $ applies to orders between 75 $ and 149.99 $, except for subscriptions and digital products which do not have a shipping charge.

How long does it take to receive my order?
Your meals will be delivered within 4 to 6 business days (maximum) from the date of your order. You can choose your delivery day during the purchase process.

When is the delivery made?
Deliveries are made on Tuesdays and Thursdays, between 7am and 7pm. You choose the delivery day that suits you when you place your order. The delivery location is also up to you (home, work, family or friends, etc.).

How are my meals delivered?
My meals are placed in special coolers, with dry ice or regular ice, which allow them to maintain a proper temperature for a period of 24 hours. You don't have to be at home to receive the meals! Just let us know where to drop off the goods. However, we will need to be notified when you order and you are responsible for any breakage or theft of the merchandise.

Is the packaging recyclable?
The environment is important to us! We make several efforts to minimize our ecological footprint:

The cardboard shipping box is recyclable, as well as the expanded polymer cooler (in municipalities that accept it, check the legislation in effect in your area). Importantly, expanded polymers contain very few natural resources because their cellular structure is composed of 98% air! They can also be reused for storage at home! The plastic film that covers each dish can be recycled. Our plastic trays are recyclable (fresh meals), while our corn-based trays (frozen meals) are compostable. Once the meal is finished, you can rinse the container and put it in your compost bin.

For our ice cream, the packaging is recyclable. For regular ice cream, simply open and discard the gel, then put the packaging in the recycling bin. For dry ice cream, do not touch the bags, there is a risk of cold burns. Wait until the contents have completely evaporated, then put the empty bag in the recycling bin.

Fresh meals

How long do my fresh meals last?
The fresh meals in my line will keep for 7 days in the refrigerator. They can be frozen for later consumption, with the exception of lunch salads which cannot be frozen.

What is the best way to reheat my meals before eating them?
Lunch salads are best eaten fresh. However, for meals, just put them in the microwave for 2-3 minutes and you're done! Be careful not to overheat your meals, as this can overcook the vegetables and meats.

FROZEN MEALS

Why are my meals frozen?
My meals are frozen, a process that consists of rapidly freezing a food product at a very low temperature. The organoleptic qualities of a frozen product are less altered when thawed than those of a frozen product. A must! My meals must be kept in the freezer at all times, until they are ready to be reheated.

How long do my frozen meals last?
The frozen meals in my line will keep for about 6 months in the freezer. They are still perfectly safe to eat after this period, however their taste and texture may have changed. Thawed meals can be kept for 2 days in the refrigerator.

Can I reheat my meals directly from the freezer?
I recommend it! The cooking time is indicated on the label of each dish, between 4 and 5 minutes in the microwave. Avoid overheating the dishes to avoid altering the texture, or overcooking the components such as meats, poultry and vegetables. My meals can also be reheated in a conventional oven for 20 minutes at 375° F.