Terms and conditions

Terms and conditions

All sales are firm/final. Once an order has been processed, it is impossible to cancel it. Meals ordered are non-refundable. If an item is damaged during shipment, please contact us within 24 hours (maximum) of delivery, and we'll be happy to issue you a credit towards your next purchase. The responsibility for losses related to inaccurate contact details is that of the customer. It is therefore essential that any consumer checks that the delivery address and all other information entered are correct.


Subscriptions

Meal boxes are offered in subscription format, renewable monthly or bi-monthly, depending on your choice. Subscriptions are advantageous since you save up to 5%, in addition to the delivery costs which are free. You can unsubscribe at any time in your customer account or by contacting us by email or phone. However, if an order is placed again it will be too late to cancel it. At this time, the cancellation of the subscription will be effective from the next order.

* You will receive an order confirmation email as soon as you subscribe. For each renewal, an email reminder of your next order will also be sent to you, 3 days before the amount is debited from your credit card. In the event that you do not receive communications relating to your subscriptions, please notify us so that we can follow up and rectify the situation as soon as possible. It is your responsibility to note the dates of your next orders, to ensure that our communications reach you and to cancel, if you wish, your subscription before your next scheduled order.


Special conditions for promotions

All promotions offered on our Isabelle Huot Doctor of nutrition online store cannot be combined and are valid once.


Privacy Policy

All personal contact information provided to us through our website or by telephone is kept strictly confidential. We do not share our customers' information with other companies, with the exception of our business partners with whom we work with for local meal delivery.

The information provided to us will be used only by Isabelle Huot Doctor of nutrition to provide the products and/or services requested. We may also use this information to personalize our website and the way we communicate with you, as well as to ensure compliance with our terms and conditions, prevent fraud and ensure the security of our site.