Le Club d'Isabelle

What is it?
It's a way for my team and I to thank each and every one of you for your loyalty, by offering you exclusive discounts.

How does it work?
When you spend 1$ in the store (excluding subscriptions), you earn one point. 1 $ = 1 point. Excluding taxes and delivery charges.
(e.g.: for an order of 119.90 $, you'll earn 119 points; for an order of 76 $, you'll earn 76 points).
You can also collect points without ordering from our online store:
👉 75 points if you have an account on my online store, or if you create one.
👉 75 points if you follow @isabelle_huot on Instagram.
👉 75 points for following Isabelle Huot Docteure en nutrition on Facebook.
👉 125 points on your birthday, every year!

How does sponsorship work?
You can sponsor a friend! Click on the "Le Club d'Isabelle" bubble at the bottom left of the screen, log in, and you'll see a box with a url link you can send, via e-mail, Facebook or Twitter, to enable her to get 10 $ off her first order.
When your friend clicks on the url link, or the "I order" button, she'll see a box where she can enter her e-mail address to receive her promotional code. This code must be entered at checkout in the "gift card - promotional code" section.
When your friend's order is confirmed (excluding subscriptions), you'll receive a promotional code worth 10 $, valid on your next order.

How do I join "Le Club d'Isabelle"?
With or without a customer account on my online store, you can join my club. To enter, click on the bubble at the bottom left of your screen.
If you have a customer account, you can click on "log in" with the login and password you use to order from my store.
If you don't have an account, you can register with the e-mail address you use to order.
If you don't see the bubble, simply clear your browser's cache.
That's it!

Where can I find the number of points I've accumulated?
You can click on the gift bubble in the bottom left-hand corner of your screen and log in. This is where you'll find the number of points you've accumulated.

How can I use my points and convert them into a discount code?
Simply click on the bubble at the bottom left of your screen, and follow the instructions.
👉 Redeem 400 points and get 10 $ off your next order.
👉 Get a free delivery voucher by redeeming 400 points.
👉 Redeem 1,000 points and get 30 $ off 4-week turnkey programs.

How do I use my discount code?
When you generate a discount code, you can add it directly to your shopping cart. Promotional codes have no validity period, and are not valid on subscriptions.

Can I use several discount codes at the same time?
It is not possible to use two coupon codes at the same time.
However, you can use a coupon code when a discount is applied directly on the initial price, on the occasion of a or promotional operation.

What is the value of a loyalty point?
The value of a loyalty point is between 0.02 $ and 0.03 $ as of April 17, 2023, and is subject to change without notice.

My order has been cancelled/refunded, will I lose my points?
Points earned on an order that has been cancelled or refunded will be automatically deducted from your points balance.
Points earned on an order that has been partially refunded may be retained or partially withdrawn.

Can I recover the value of my points?
Points cannot be converted or refunded in any way.

I'm a subscriber, do I earn points?
Subscription offers many advantages. We do not offer the possibility of earning points when you subscribe to our frozen meals.
You can earn points when you order our non-subscription products.